Help Center

How Can We Help You?

Find answers to frequently asked questions about our AI tarot reading service, or reach out to our support team.

Getting Started

Learn the basics of using Julian Tarot for your tarot readings.

How do I start a tarot reading?+
Simply visit our homepage, enter your question or concern in the input field, and click 'Start Reading'. Our AI will guide you through selecting cards and provide a personalized interpretation based on your question.
What kind of questions can I ask?+
You can ask about love, career, personal growth, relationships, decisions, or any life situation. For best results, ask open-ended questions like 'What should I focus on in my career?' rather than yes/no questions. Avoid questions about health, legal, or financial advice.
How do I choose the right spread?+
Our AI automatically recommends the most suitable spread based on your question. A single card is great for daily guidance, three cards for past-present-future insights, and five cards for complex situations requiring deeper analysis.

Tarot Readings

Understand how our AI-powered tarot interpretations work.

How does AI tarot reading work?+
Our AI combines traditional Rider-Waite tarot symbolism with advanced language models. When you draw cards, the AI analyzes card meanings, positions, relationships between cards, and your specific question to generate a personalized, insightful interpretation.
Are AI tarot readings accurate?+
Tarot is a tool for reflection and self-discovery, not prediction. Our AI provides thoughtful interpretations based on centuries of tarot wisdom. The value lies in the insights and perspectives it offers for your situation, helping you see things from new angles.
What does 'reversed' mean for a card?+
A reversed card appears upside-down and typically represents blocked energy, internal aspects, or alternative interpretations of the card's meaning. It's not necessarily negative - it often suggests areas for reflection or growth.
Can I ask follow-up questions?+
Yes! After receiving your reading, you can ask up to 3 follow-up questions to dive deeper into specific aspects. Free users get 1 follow-up per reading, while premium users enjoy unlimited follow-ups.

Account & Billing

Information about accounts, subscriptions, and payments.

What are the free usage limits?+
Free users can enjoy 1 AI-interpreted reading per day with 1 follow-up question. You also have access to our complete 78-card meanings database anytime. IP-based tracking ensures fair usage for everyone.
What premium options are available?+
We offer several options: Single deep reading ($49) for comprehensive analysis with unlimited follow-ups, Monthly subscription ($99/month) for unlimited readings, and Premium consultations with real tarot masters ($299-999) for personalized guidance.
How do I upgrade my account?+
Visit our pricing page to view all available plans. You can purchase single readings or subscribe for unlimited access. We accept major credit cards and secure payment methods through our payment processor.

Privacy & Security

How we protect your data and privacy.

Is my question and reading data stored?+
We prioritize your privacy. Your questions and reading interpretations are processed in real-time and are NOT permanently stored on our servers. Each session is independent and private.
What personal information do you collect?+
For free users, we only track anonymous usage via IP address to enforce daily limits. Registered users provide email for account management. We never sell your data to third parties.
Is the connection secure?+
Yes, all connections use HTTPS encryption. Payment processing is handled by certified PCI-compliant providers. We follow industry best practices for security and data protection.

Technical Support

Troubleshooting and technical requirements.

What browsers are supported?+
We support all modern browsers including Chrome, Firefox, Safari, and Edge (latest 2 versions). For the best experience, ensure JavaScript is enabled and your browser is up to date.
The page isn't loading properly. What should I do?+
Try refreshing the page, clearing your browser cache, or using a different browser. If issues persist, check your internet connection or try again later. Our AI service may occasionally experience high demand.
Why is my reading taking a long time?+
AI interpretations are generated in real-time, which typically takes 10-30 seconds. During peak hours, it may take slightly longer. If loading exceeds 60 seconds, please refresh and try again.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help.